Customer Experience

Senior Customer Success & Solutions Manager

Remote (Global) Full-Time • 3+ years $90,000 - $120,000 + Retention Bonus

Role Overview

Partner with agency owners, enterprise clients, and partners to ensure rapid adoption, successful migrations, and measurable business growth on Webigo AI.

Key Responsibilities

Guide newly onboarded agencies through workspace setup, funnel migrations, and AI assistant training

Conduct consultative strategic reviews to identify automation opportunities and workflow improvements

Act as the primary customer advocate, funneling product feedback directly to engineering leadership

Maintain stellar retention rates and drive account expansion across our enterprise tier

Candidate Qualifications

3+ years in customer success, account management, or technical onboarding in SaaS

Familiarity with CRM systems, marketing automations, and sales funnels

High empathy and exceptional problem-solving skills under tight deadlines

Fluency in English; additional languages (German, Spanish, or French) is an asset

Benefits & Perks

Generous base salary plus retention and expansion bonuses

Home office setup budget of $1,500

Paid parental leave and family support benefits

Annual team offsite trips

Apply for this Role

Complete this brief application and our team will get in touch.